My coworker is an annoying Miss Manners Wannabe who says, “You’re welcome!” with a chastising affect, meaning she expected a "thank-you."

Dear Someone Else’s Dad, A client asked me to go to his office in Texas this June (I’m on the East Coast) to make a final sales pitch to...

We have to memorize inane acronyms for certain situations like SPARKLE (S-Set Expectations,” P-Praise Good Behavior,”etc. It's crazy!

My boss took a seminar on storytelling. Now he wants me to answer every question in the a story form. What? Even why I went to the bathroom?

I was just hired to boost sales at a company whose product is great, but not very well known in a very crowded market. Any tips?

1. Do a lot of pre-work. 2. Have a shared goal of finishing in 40 minutes. 3. Allow at least some schmooze time at the start.

1. Be present-people crave stability. 2. Be authentic-audiences want to know how you’re feeling. 3. Be empathetic-ask how people are faring.