I had to observe and assess threats because I looked different. I encourage leaders to tell stories to show how they dealt with adversity.

We have to memorize inane acronyms for certain situations like SPARKLE (S-Set Expectations,” P-Praise Good Behavior,”etc. It's crazy!

1. Be present-people crave stability. 2. Be authentic-audiences want to know how you’re feeling. 3. Be empathetic-ask how people are faring.