Do filler words and phrases like "like," "um", "you know", "sort of" and "literally" as we

I feel I understand everything about our clients and our business but the company gave a promotion to a more senior woman who works on a dif

Think you deserve a raise but don't know how to go about asking for one?  Make sure you have a detailed summary about how you've hel

Make sure you get into your clients' shoes to figure out what's important to them.  Check with your boss about how much room you hav

Make sure that you explain the context of tasks so that younger members don’t think they're doing grunt work. Perhaps share the implicat

ou can’t change his personality; you can only change how you communicate with him.   As much as you’d like to tell him not to be a work hog

If you’re in a large company, your manager might have his own culture of bilking, blaming and backstabbing.  But maybe you can find a role i

Of course you have to know what’s happening in the markets; that’s your job. And I hope some day soon you’ll allow yourself to chill out and

Before you write an email or go into a meeting, figure out what your best-case actionable objective is. Do you want them to understand how t

Here are some tricks I use to make audiences pay attention: I let them know at the outset why the material is specifically important to them

To make sure you get what you need you should have done the following before the meeting:​ Prepared a list of questions, grouped in categori

1. Think of three topics to talk about over lunch.  Maybe two could be about work and one about a hobby of yours that you’d like him to know

Acknowledge mistakes. You’ll get more respect from people if you show how you can learn from what went wrong so it won’t happen again. Rewar

During the meeting try to listen carefully to capture the high-level message related to each topic.  It’s more important to focus on the sta

“Hmm, that’s interesting.” Although we might use the phrase as an automatic response to people when we’re not really listening to them, Indi

Contrary to what you think an undershirt keeps you cooler in the summer. Most people don’t want to see though your shirt to see your body to

Here's the hierarchy of salutations from most formal to least formal: Dear, Good Morning/Hello, Hi, Hey, Wassup??, Dude!!!!!

A great number of nervous symptoms—such as butterflies, pounding heart, dry mouth, and moments of forgetfulness, among many others—are simpl